Confirmo Privacy Policy

Data We Collect

• Instagram DM messages (read-only access via Instagram API)
• Instagram account information (username, profile ID)
• Order details extracted from conversations (product, customer name, phone, city, price)

How We Use Your Data

Confirmo uses your Instagram DM conversations solely for the purpose of order detection and management. We analyze conversation content to identify confirmed orders and extract structured order details, helping sellers manage their business more efficiently.

Data Storage and Security

• All data is encrypted at rest using AES-256 encryption
• Instagram OAuth tokens are encrypted and stored securely on our servers
• Customer personal information (PII) is encrypted at the database level
• We use HTTPS for all data transmission

Data Sharing

We do not share, sell, or rent your data to any third parties. Your data is only used within the Confirmo platform for the purposes described above.

Data Deletion

You can disconnect your Instagram account at any time from within the Confirmo app. Upon disconnection, you can request complete deletion of all your data, including stored messages, extracted orders, and account information. Data deletion requests are processed within 30 days.

Contact

For privacy-related inquiries, please contact us at: legal@confirmoapp.io